About Us

We are a group of savvy and skillful professionals who are eager to help you.  With us you attain a customer-centric perspective that is oriented towards continuous improvement and quality. We are here to connect deep human and business insights with the possibilities of technology to define and deliver new realities.

Our consulting services can make lives easier, healthier, safer, more productive and rewarding. In order to unlock growth, organizations need a new partner—one that is part business consultancy, part creative agency and part technology powerhouse to enable them to design, build, communicate and run outstanding experiences with quality

Convergere means convergence in Latin. We converge and use our minds to develop great ideas and innovate on ways to provide groundbreaking solutions for those companies that are eager to provide service quality to their customers. Convergere is ConvergeRE – A convergence of “can-do” people that is REvolutionized with continuous improvement methodologies and leading-edge business practices to help you provide exemplary experiences to your customers.

We get together to develop disruptive solutions, but also attitudes, moving from inefficient and inadequate services to memorable experiences and service quality for more companies. Our transformation disrupts the market by displacing unfulfilled customer needs and poor customer satisfaction. We are creating a completely new market segment by having a coherent value network, enabling the right technology and developing an innovative business model.

At ConvergeRE, we direct, tune and turn our actions to offer disruptive solutions that challenge the traditional service drivers in existing business markets. And what is also disrupting, is the way we do our job, because it is easy and efficient. With your help and through your feedback, we begin by describing the way you have offered services in your business. Then we ask for your help in solving the current situation. Subsequently, we identify and discuss possible causes of the problems with you while writing down possible solutions. What is next is to decide on specific actions to be taken on both sides and agree on specific follow-up dates.

We strive together and go for the same purpose. Because we understand many companies need better ways to serve their customers, that is, with quality. But we also get that business owners are looking for ways to promote and market their personal brand by providing awesome experiences. Our solutions are made to help you offer your services or products with quality and to provide an unforgettable experience through valuable call-to-action messages to your customers.

Quality

ConvergeRE started in 2014. The company was originated as an initiative to develop quality management systems (QMS) to small and medium size companies. We developed these formalized systems to document processes, procedures and responsibilities while achieving quality policies and objectives. These efforts also helped to coordinate and direct the organization’s activities to meet customer and regulatory requirements.

Later on, we decided to redefine the practice and offer lean six-sigma services to improve the effectiveness and the efficiency to small companies on a continuous basis.

Nowadays, the practice has evolved and turned into what is known as an innovative way for companies to improve their customer retention and satisfaction, while increasing the cross-selling and up-selling.

Experience

Today, we are the only choice for those organizations that are ready to walk the path of continuous improvement and discover new ways of exceeding their customer expectations. We aim to develop a better and more efficient way to achieve greater customer loyalty, more referrals and higher profit margins. At ConvergeRE, we are reimagining business through quality and experience, but also through adaptiveness and innovation for everyone. Our mind-blowing solutions empower our customers to grow.

But enough about us—let’s talk about you. Whether you want to attract the right customers or you need to increase your credibility; you need a powerful and effective way to get a higher customer lifetime value and a bigger brand equity in the eyes of your consumers.

We Go Lean To Get Your Brand Across

Lean, interdisciplinary teams work in close collaboration with customers to achieve sustainable proven value for their organizations and their clients. Our customer-centric, data-driven approach focuses on creating a seamless experience across all digital, physical and communication points of interaction. This unified customer experience that combines service quality results in a much more consistent, impactful and valuable relationship with customers.

Solutions

At ConvergeRE, we do our work simplified. As business consultants we know that exceeding customer needs is extremely important, but creating an unforgettable customer experience for your customers is the greatest challenge. We also know that we are all customers, one way or another. With our consulting services we deal with multiple companies and organizations offering a variety of services and solutions every day. Experiences can take a bounty of forms when companies interact with their customers, but when it comes to our practice, we emphasize the essential, while cutting out the extraneous. Our consulting work is powerful, because we know that every single step, to reach service quality, that can be cut should be cut. At ConvergeRE, we cut the flabby processes and make your business reach more customers with a clean and clear value proposition. For us, targeting and removing excess is an essential improvement activity. With our help your business will be unique and better than the rest. Our work is not a service: it is a great experience. It's the one that starts with a connection: between you and us. From here a process of ideas, hands, passion and skill begins to increase sustainable proven value for both your customers and your business.
Service Quality

Service Quality

Meeting customer needs while remaining economically competitive is a very special challenge. Automated processes can make an impact, but services are still labor-intensive. There can be no substitute for high-quality personal interaction between service employees and customers. A business with a high level of service quality is likely capable of meeting customer needs while also remaining economically competitive in their respective industry. Our service quality consulting solution helps you measure customer satisfaction, understand and improve operational processes, identify problems quickly and systematically, while establishing valid and reliable service performance measures.

Customer Experience

Customer Experience

With increased competition, it is critical for your company to provide superior customer experience (CX) to stand out from the crowd. Our customer experience (CX) consulting develops and designs experiences that make people's lives better by reimagining value propositions, products, services and operating models.​ We determine the interactions, tools and technology needed to accelerate your future-state of CX in your website and daily operations, while enabling customer-centric business process and culture. We communicate experiences to reach all audiences across customers and employees with bold creative ideas, content and marketing across every channel and touchpoint.



Benefits

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More Customer Acquisitions

Nowadays, companies are leveraging their media presence to cultivate customer trust. They are making sure consumers have a great experience from the first point of contact. And they are trying to build a long-term relationship with their customers to get solid word of mouth recommendations.

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Better Customer Engagement

More organizations are touching base to their existing customers with value-added propositions. They are using emails and social media to engage with consumers and get more feedback. These real-time interactions create an atmosphere where consumers are willing to share their needs with companies. In turn, companies can provide improved products and services.

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Increased Customer Conversions

An existing and also satisfied customer is more likely to buy than a new prospect. So it’s a good idea to design a customer experience that can create a life-cycle of feedback and product offerings as it will increase conversion rates. However, the main objective should be to build long-lasting relationships.

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Reduce Cost Of Service And Marketing

A customer-centric approach can have built-in checkpoints helping companies take a more service quality approach to marketing. Companies optimize their processes, collect data, create business analytics and understand the market dynamics. It lowers costs, while increasing sales and customer satisfaction.

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Increased Customer Loyalty And Retention

It is proven that service quality builds a foundation of loyalty and improves customer retention. People are looking for high-quality products and services at an optimal price. Customers are willing to pay more for value-added products and services if they feel the companies are providing extra value through advantages but also interactions. And companies that provide the extra value are rewarded with long-term loyalty.

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Increased Revenue

Improving service quality can increase revenues through retaining a higher percentage of existing customers and increasing the usage rates of existing customers. In the end, it is not how good you think the service is, it is what your customer thinks that counts. To grow and prosper top-quality service isn’t a choice anymore, it’s a imperative need.

Our Team

We pride ourselves on our expertise as well as our company culture. No matter where they work, or what they do, every partner shares a passion for quality. We’re proud to be a team united by values including compassion, enthusiasm and drive that stems from our leaders. The only way to create great things every day is with great people who truly enjoy their job. We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. Our clients always come first. We listen, support and communicate. Our top priority is exceeding our clients’ goals and we’ll adapt our approach to do that. We’re proud to know what we’re talking about when it comes to our services and advise our clients on the best way to achieve their goals. We work honestly and openly, explaining our processes in a way clients understand while ensuring they always have the full picture.

Adaptable

We operate within a cooperative framework, predicated on versatility, that puts data and research at the core of our approach. The flexible conceptualization and implementation of ideas to make our work more efficient allows us to make adjustments informed by ongoing analysis.

Interdisciplinary

Our fully in-house team is comprised of accomplished leaders, change agents, strategists, Lean Six Sigma professionals, engineers, marketers and account managers. We rely on one another to share best practices, inform decisions around service development and lend perspectives for a more complete vision.

Process-Oriented

As technologies and trends shift, we improve and build upon our methodology - constantly adjusting procedures from research and ideation, to implementation and ongoing assessment. From above and beyond, this approach helps us to understand the depth of our clients’ goals and explore new ways to meet them by solving problems with creativity.

Our Customer Stories

The ubiquity of social media, independent review websites and customer feedback on e-commerce sites have forced companies to rethink how they gain and keep customers’ trust. As such, it’s never been more important for our team to be genuine and transparent about our solutions and to focus on the customer above everything else. We know that customer testimonials are an immensely powerful assurance signal. No one approach is right for every business, so it’s important to consider what we want our loyal fans to tell prospective customers.

Audrey Lesna

Audrey Lesna

Customer Service Director

"There is no secret to our outstanding success. Well, at least not for us there isn't. For us the customer is first…period. Thank you for helping us create a relentless customer-centric culture while defining aspirations and setting a winning path around customer service."

Linda Oslin

Linda Oslin

Customer Success Director

"My approach to cultural evolution was designed with one aim in mind – to help our organization become the best service provider in Latin America. Thank you for shifting our mentality and plans towards service quality and continuous improvement to exceed customer needs."

Natalya Sagora

Natalya Sagora

Business Partner

"We provide an exceptional customer experience that builds a foundation of loyalty and improves customer retention. Thank you for helping us keep ahead of the competition. Now we know the true value behind customer service through the right customer interactions."

Hello. Hola. Oi!

Let's work together to create breathtaking experiences that will take your brand from insipid to fascinating.

Office Locations

San Antonio + Laredo + Rio Grande Valley + South Padre Island

Contact

Whether you have a question about services, pricing or anything else, our team is ready to answer all your questions.

+1 (469) 301 - 4231

Mon - Fri, 9 AM - 5 PM

Contact Us